Generating a Temporary Login Code

Introduction * Setting Up and Implementing MFA in Your Firm

When a user cannot log in using MFA — such as when users leave their phones at home or a phone is damaged — users with administrative permissions can generate a temporary, 24-hour numerical code to enable the user to log in.

Go to Admin > Access Control.
Select the user who needs the temporary code.
Select User.
At the bottom of the screen, locate the button labeled Generate 24-Hour OTP for this User.
Click the button. Generating the code disables any codes previously located for that user’s account.
A dialog appears to the right with the temporary code.
Send the code to the user.
Click Close.