Troubleshooting

Internet Explorer

If the QR Code is not displayed or Firm Admins are not able to generate 24-hour code, please make sure to have the following settings in Internet Explorer.

At this time, MFA works only in Internet Explorer.

  1. Navigate to Internet Options > Security > Trusted Sites.

  2. Select Custom level.

  3. Scroll down until you reach the Miscellaneous section. When you reach the line for Access data sources across domains, select Enable.

  4. Close the browser, and then reopen. Try to login with MFA.

Related Topics Link IconRelated Topics

 

 

 

RS Resources/mfa_user_9.htm/TY2021

Last Modified: 12/09/2020

Last System Build: 09/25/2022

©2021-2022 Thomson Reuters/Tax & Accounting.