Password Reset: Special Situations

If you are locked out after having entered the wrong password too many times, you are allowed to use the password reset feature. Once the password reset process is complete, you will no longer be locked out.

If you are disabled as a user (an administrator has disabled your Login ID within Access Control), you will not be able to use the password reset feature as long as your Login ID is disabled.

The password reset link/temporary token can only be used one time. If you try to use it a second time, you will get the following error message:

RS Browser/pw_reset_5.htm/TY2021

Last Modified: 08/28/2019

Last System Build: 02/03/2022