Freeing Returns

If a return shows as open even though all users have it closed, follow these steps to free the locator:

  1. In the RS Browser, go to Returns and search for the locator.
  2. Put a check by the locator and click Info.
  3. Click Free.
  4. Click OK to the message: This process will cancel all open returns on this machine. Do you want to continue freeing this locator?

Clicking Free will close all locators that are open without regard to entity type or tax year. It will not affect other workstations that may have had the locator open.

If utilizing the Free button outlined above does not free your return, email GoSystemFreeRequest@thomsonreuters.com with the information in the email template shown below between the lines, and a member of our free team will free your locator. Make sure all users have closed the return prior to submitting the request.

The subject of the email should be GoSystem Tax RS Remote Free Request.

Copy and paste the following into the body of the email, and enter the requested information:


Please attempt a Remote Free of the following return.

4‐Digit Account Number:

Locator Number:

Tax Year:

Tax Type:

**1120 & 1065 Only: Is this a single, TopCon, SubCon, DivCon, Parent, Subsidiary, Division, or Elimination?

Error Message(s) received (if applicable):

To check who may have the return open:

  1. In the RS browser, go to Returns.
  2. Put a check next to the locator in question, and click Info.
  3. Click the History tab.
  4. Click the hyperlink under the App Server column. This will display any users who have the locator open.

 

 

 

Tax Application Release Notes and Resources/freeing_returns.htm/TY2021

Last Modified: 11/30/2020

Last System Build: 11/08/2021

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